UK & international delivery are available. Free Delivery on all UK orders over £125 and on international orders over £150. All UK deliveries are sent by Royal Mail Recorded Delivery (2-4 working days) and costs £4.95 Additional charges and delivery times apply to international and express deliveries and are calculated at checkout.
We offer the following delivery options for UK customers:
Please note delivery may take longer during peak and promotional periods.
International delivery charges are calculated at the checkout based on the delivery location and items in your bag.
We offer the following delivery options for non-UK customers:
Please allow 5-7 working days for international deliveries. Delivery may take longer during peak and promotional periods.
We can not deliver to PO BOX address'.
CUSTOMS AND DUTIES
All customs and duties are the responsibility of the buyer and Dr Banana Clothing LTD cannot be held accountable for any charges which are incurred
Please be aware we can't be held accountable if the orders are held within your country's processing centre/customs.
IMPORTANT INFORMATION REGARDING EU ORDERS
All orders to the EU may incur import tax, VAT and handling fees from the shipping agent.
Dr Banana Clothing LTD is not held accountable for any customs charges which are incurred.
If you decline to pay the customs and the parcel is returned back to Dr Banana and we are charged import taxes, this will be deducted from your refund.
Alongside this if the parcel is lost after you reject the import tax; we will be unable to provide a refund.
Dr Banana offers free shipping - to be kept up to date and find out when these offers are valid please sign up to our mailing list here.
Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded.
Please be aware of our shipping costs.
For all returns please read the below information and follow the instructions on our returns form which can be downloaded here. We will then process your return as requested.
Items can be returned for a full refund within 14 days from the date of receipt, and for an exchange (subject to stock availability) within 14 days of receipt. Returns are not accepted for made-to-order items, currently only jewellery pieces unless the item is defective.
Please advise us upon receipt of your purchase if you wish to a refund or exchange and allow 2-3 working days for this to be processed.
Please ensure returns are sent with a trackable, insured service as we can't take responsibility for items lost or damaged in transit.
Items must be returned in their original conditions with no sign of wear or damage. Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1-2 days.
Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. Credit notes are valid for 6 months from the date of issue and can be redeemed either by entering your discount code provided at checkout or by contacting us before making your purchase at email@example.com.
Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted within 1-2 working days.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Returns for gifts over the Christmas period. Products bought as gifts from the 7th December may be returned up to the 12th January, all other terms apply.
Returns for items purchased with a free delivery promotion. Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded.